For mum to have the support and comprehensive expertise of Saint Francis Hospital available at all times during her final days was invaluable. The service provided is absolutely vital particularly for relatives and carers who need to know their loved-one is not to suffer in any way. I felt completely reassured that mum would be able to have the very, very best care and medical intervention to keep her as comfortable as could be throughout her final days of great need. I sincerely thank Caroline and colleagues who were always there for mum and for giving me the peace of mind so essential. love from James